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ENGLISH QUEST CAMPS<\/b><\/span><\/span><\/p>\r\n BOOKING TERMS AND CONDITIONS<\/b><\/span><\/span><\/p>\r\n Effective for programmes commencing from 01.08.2026<\/b><\/span><\/p>\r\n Please read these Booking Terms and Conditions carefully before making a booking. They apply to all English Quest Camps programmes unless different conditions are expressly stated in the relevant Programme information or Booking Confirmation.<\/span><\/p>\r\n For Cyprus programmes, these Terms are intended to operate together with the applicable Cyprus package-travel, consumer-protection, safeguarding, education, accommodation and other legislation. Nothing in these Terms excludes or restricts any mandatory right or protection that applies to a Parent, Guardian or Participant under applicable law.<\/span><\/p>\r\n <\/p>\r\n 1. DEFINITIONS<\/b><\/span><\/span><\/p>\r\n In these Terms:<\/span><\/p>\r\n “English Quest”, “we”, “us” or “our”<\/b><\/span> means the person or entity identified in the Booking Confirmation as the provider\/organiser of the Programme.<\/span><\/p>\r\n “Parent\/Guardian”<\/b><\/span> means the parent or legal guardian making the booking or otherwise authorised to contract on behalf of the Participant.<\/span><\/p>\r\n “Participant”<\/b><\/span> means the child or young person registered for the Programme.<\/span><\/p>\r\n “Programme”<\/b><\/span> means the English Quest camp or summer programme selected by the Parent\/Guardian.<\/span><\/p>\r\n “Programme Price”<\/b><\/span> means the total price stated in the Booking Confirmation, including the services expressly included in that booking.<\/span><\/p>\r\n “Booking”<\/b><\/span> means a confirmed reservation for a Participant.<\/span><\/p>\r\n “Programme Provider”<\/b><\/span> means a third-party provider engaged to provide a particular service forming part of the Programme.<\/span><\/p>\r\n “Programme Start Date”<\/b><\/span> means the first official day of the relevant Programme session.<\/span><\/p>\r\n “Programme Information”<\/b><\/span> means the information published on the official English Quest website, booking documentation, brochure or other written information supplied before the Booking is confirmed.<\/span><\/p>\r\n <\/p>\r\n 2. THE PROGRAMME<\/b><\/span><\/span><\/p>\r\n 2.1. English Quest provides international language and cultural programmes for young people.<\/span><\/p>\r\n 2.2. Depending on the Programme selected, the Programme Price may include:<\/span><\/p>\r\n 2.3. International flights are <\/span>not included<\/b><\/span> unless expressly stated otherwise. Parents\/Guardians are responsible for booking the Participant’s international flights.<\/span><\/p>\r\n 2.4. The exact services included in a particular Programme are those stated in the Programme Information and Booking Confirmation.<\/span><\/p>\r\n 2.5. Programmes may be operated using appropriately authorised third-party providers, including language schools, hotels and other accommodation providers, restaurants\/catering providers, transport companies, excursion providers and activity providers.<\/span><\/p>\r\n 2.6. The use of third-party providers does not, where applicable, remove any statutory responsibility of the legal organiser under mandatory law.<\/span><\/p>\r\n <\/p>\r\n 3. MAKING A BOOKING<\/b><\/span><\/span><\/p>\r\n 3.1. A booking request is made by completing and submitting the English Quest Online Application\/Booking Form.<\/span><\/p>\r\n 3.2. A booking is not confirmed until English Quest has received:<\/span><\/p>\r\n (a) the completed booking\/application information; and<\/span><\/p>\r\n (b) the required booking payment or, where applicable, full payment.<\/span><\/p>\r\n 3.3. The standard booking payment is:<\/span><\/p>\r\n unless a different amount is expressly stated for the particular Programme.<\/span><\/p>\r\n 3.4. For Cyprus programmes, the applicable currency and payment arrangements will be stated in the Booking Confirmation.<\/span><\/p>\r\n 3.5. The person making the Booking confirms that he or she:<\/span><\/p>\r\n (a) is the Parent\/Guardian or is authorised by the Parent\/Guardian;<\/span><\/p>\r\n (b) has authority to provide the information supplied in the Booking; and<\/span><\/p>\r\n (c) has authority to accept these Terms on behalf of the Participant.<\/span><\/p>\r\n 3.6. Where the Participant is under 18, the Booking may be accepted only by a person with appropriate parental or legal authority.<\/span><\/p>\r\n 3.7. Once the Booking has been confirmed, English Quest will issue or make available a Booking Confirmation and invoice showing the remaining balance and applicable payment deadlines.<\/span><\/p>\r\n <\/p>\r\n 4. PAYMENT<\/b><\/span><\/span><\/p>\r\n 4.1. The balance of the Programme Price must be paid no later than <\/span>31 May<\/b><\/span> of the year in which the Programme takes place.<\/span><\/p>\r\n 4.2. Bookings made after 31 May must be accompanied by full payment unless English Quest expressly agrees otherwise in writing.<\/span><\/p>\r\n 4.3. If the required payment is not received by the applicable deadline, English Quest may cancel the Booking after giving reasonable notice where required by law.<\/span><\/p>\r\n 4.4. Bank-transfer charges and payment-processing charges imposed by the Parent\/Guardian’s bank or payment provider are payable by the Parent\/Guardian unless otherwise stated.<\/span><\/p>\r\n 4.5. English Quest will not charge additional fees that were not disclosed before the Booking unless such charges arise from a request made by the Parent\/Guardian or are otherwise permitted by applicable law.<\/span><\/p>\r\n <\/p>\r\n 5. PROGRAMME PRICE<\/b><\/span><\/span><\/p>\r\n 5.1. The Programme Price includes only the services expressly identified as included in the Programme Information and Booking Confirmation.<\/span><\/p>\r\n 5.2. Unless expressly included, the following are not included:<\/span><\/p>\r\n 5.3. Where applicable package-travel legislation applies, the price and any permitted changes to the price will be governed by that legislation.<\/span><\/p>\r\n <\/p>\r\n 6. <\/b><\/span><\/span>CANCELLATION BY THE PARENT\/ GUARDIAN<\/b><\/span><\/span><\/p>\r\n 6.1. A Parent\/Guardian may request cancellation of a Booking before the Programme Start Date.<\/span><\/p>\r\n 6.2. The standard English Quest voluntary cancellation scale is:<\/span><\/p>\r\n Cancellation received on or before 31 May:<\/b><\/span> Cancellation received during June:<\/b><\/span> Cancellation received from 1 July onwards:<\/b><\/span> 6.3. The cancellation scale above applies to voluntary cancellations and is subject to any mandatory statutory rights applicable to the Booking.<\/span><\/p>\r\n 6.4. In particular, where package-travel legislation applies, the Parent\/Guardian may have statutory rights to terminate the package without a cancellation charge in specified circumstances, including where unavoidable and extraordinary circumstances significantly affect the performance of the package at the destination. <\/span><\/p>\r\n 6.5. Cancellation requests should be made in writing by the Parent\/Guardian. The date on which English Quest receives the cancellation request will normally determine the applicable cancellation period.<\/span><\/p>\r\n 6.6. Refunds will be made to the original payer, unless applicable law requires otherwise.<\/span><\/p>\r\n <\/p>\r\n 7. <\/b><\/span><\/span>CANCELLATION AFTER THE PROGRAMME HAS STARTED<\/b><\/span><\/span><\/p>\r\n 7.1. If a Participant voluntarily leaves the Programme after it has commenced, unused Programme services will not ordinarily be refundable.<\/span><\/p>\r\n 7.2. This does not exclude any statutory right to reimbursement, price reduction, compensation or another remedy where English Quest has failed to provide an agreed Programme service.<\/span><\/p>\r\n 7.3. Where a Participant is required to leave the Programme because of serious misconduct, breach of Programme rules or another circumstance attributable to the Participant, the Parent\/Guardian may be responsible for reasonable additional costs resulting from the early departure, including travel or repatriation costs.<\/span><\/p>\r\n <\/p>\r\n 8. CANCELLATION OR CHANGES BY ENGLISH QUEST<\/b><\/span><\/span><\/p>\r\n 8.1. English Quest reserves the right to make reasonable changes to the Programme where necessary because of:<\/span><\/p>\r\n 8.2. Examples include changes to:<\/span><\/p>\r\n\r\n
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75% of the amount paid will be refunded.<\/span><\/p>\r\n
25% of the amount paid will be refunded.<\/span><\/p>\r\n
No voluntary cancellation refund will ordinarily be payable.<\/span><\/p>\r\n\r\n
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